FAQ
Dear user, welcome to our store. Here are some FAQs:
Q: How to ensure product quality?
Answer: All products are genuine, quality is strictly controlled, and finished product test reports are provided.
Q: How long does it take to ship?
A: It takes 7-15 working days. It may be longer in some areas or during peak times. Please consult us before placing your order.
Q: Can I customize logistics?
A: Yes, please indicate your requirements when placing the order, we will arrange a high-quality logistics company for you.
Q: How to check the order status?
A: Provide the order number when placing an order, and you can log in to the Express Phone App to view it in real time.
Q: Can I modify my order?
Answer: It can be modified before payment. After payment, please contact customer service for assistance with adjustments.
Q: What kind of items can be returned or exchanged?
Answer: If there are quality problems, the goods can be returned or exchanged within 7 days, and the original certificate must be provided.
Q: What are the payment methods?
Answer: Support paypal payment and credit card payment.
Q: Do you provide invoices?
Answer: Yes, a VAT invoice can be provided after receiving the goods over 200 yuan.
Q: Can I repay in installments or take a loan?
A: Not supported yet. We provide multi-channel payment and settlement methods.
Q: How do I get a new user discount?
A: After registering as a member, you can enjoy the new couple’s gift with your first purchase. If you have any other questions, please contact online customer service and we will be happy to answer your questions.
Q: How to ensure product quality?
Answer: All products are genuine, quality is strictly controlled, and finished product test reports are provided.
Q: How long does it take to ship?
A: It takes 7-15 working days. It may be longer in some areas or during peak times. Please consult us before placing your order.
Q: Can I customize logistics?
A: Yes, please indicate your requirements when placing the order, we will arrange a high-quality logistics company for you.
Q: How to check the order status?
A: Provide the order number when placing an order, and you can log in to the Express Phone App to view it in real time.
Q: Can I modify my order?
Answer: It can be modified before payment. After payment, please contact customer service for assistance with adjustments.
Q: What kind of items can be returned or exchanged?
Answer: If there are quality problems, the goods can be returned or exchanged within 7 days, and the original certificate must be provided.
Q: What are the payment methods?
Answer: Support paypal payment and credit card payment.
Q: Do you provide invoices?
Answer: Yes, a VAT invoice can be provided after receiving the goods over 200 yuan.
Q: Can I repay in installments or take a loan?
A: Not supported yet. We provide multi-channel payment and settlement methods.
Q: How do I get a new user discount?
A: After registering as a member, you can enjoy the new couple’s gift with your first purchase. If you have any other questions, please contact online customer service and we will be happy to answer your questions.